Cancellation Policy

Cancellation of purchase: The customer may cancel the purchase of a product from the site in accordance with and subject to the Consumer Protection Law (5741-1981) and the cancellation of transaction regulations – the refund as amended on December 14, 2010.

The handling fee for canceling the purchase subject to the law will be 5% of the purchased model value, or NIS 100, whichever is lower. Plus the credit company’s fee as charged by the Company. And a forwarding fee.

If the cancellation of the purchase / transaction is done against the background of failure or technical defect of one of the models Inokim will not collect the transaction cancellation fee.

A refund shall be made within a period of 7 days from the date of return of the product to the proportion already paid by the consumer and monetary refund to the consumer credit card through which the purchase transaction was executed.

For the avoidance of doubt, cancellation of purchase and refund shall be made subject to the Consumer Protection Law, 5741-1981 and the 2010 Refund Regulations, solely for products purchased and where no use is made of them when they are returned (without use, damage, damage, flawless, Some damage) and in their original packaging only.